FAQs

We appreciate your time and help with At Ease Home Life! Here are some frequently asked questions and their answers, hoping to help you better understand our services:

What payment methods do you accept?
We accept all major credit cards—PayPal, Visa, Mastercard, JCB, Maestro, American Express, Diners Club, and Discover—for a smooth checkout experience.

How long does shipping take?

Order handling time: 2–3 business days (Monday–Friday)
Transit Time: 14–20 business days (Monday–Friday)
Order cut-off time: (GMT+08:00) Hong Kong Standard Time (Hong Kong) is the order closing time. If an order is placed before 10:00 PM, it will be shipped the same day.

Delivery is expected to occur within 16—23 business days.

Do you offer returns?
Yes, you can return items to us within 30 days. Within 30 days of receiving your order, you can return it if you're not happy.

Can I exchange an item?
Certainly! Within 30 days of delivery, please get in touch with us if you need to exchange an item for a different size or color.

And how do I get in touch with customer service?
You can use the contact form on our website or send an email to our support staff. We usually reply within a day.

Contact information
Address: 2-4 Tai Yau Street, San Po Kong, Kowloon, 999077 Hong Kong SAR
Email: support@ateasehomelife.nl
Phone: +852-95725372
Business office hours: 08:00 AM to 05:30 PM (Monday to Friday)