Shipping policy

Welcome to At Ease Home Life! We’re committed to delivering your favorite home essentials with care, speed, and transparency.

SHIPPING COSTS
Free shipping on all orders.

HANDLING, TRANSIT & ORDER CUTOFF TIME
Order handling time: 2–3 business days (Monday–Friday)
Transit Time: 14–20 business days (Monday–Friday)
Order cut-off time: (GMT+08:00) Hong Kong Standard Time (Hong Kong) is the order closing time. If an order is placed before 10:00 PM, it will be shipped the same day.
Delivery is expected to occur within 16—23 business days.

DELIVERY TERMS
We use standard shipping to deliver the product.

CHANGE OF ADDRESS
We cannot change the delivery address once it is in transit. If you need to change the place to deliver your order, please contact us within 24 hours of placing your order at support@ateasehomelife.nl or Call Us at +852-95725372

CANCELLATIONS
If you change your mind before receiving your order, we can accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.

DAMAGED PARCELS IN TRANSIT
If you discover that a package has been damaged during transit, please contact our customer service and refuse the package from the courier. Please get in touch with customer service to find out what to do if the package was delivered without you being there.

Contact information
Address: 2-4 Tai Yau Street, San Po Kong, Kowloon, 999077 Hong Kong SAR
Email: support@ateasehomelife.nl
Phone: +852-95725372
Business office hours: 08:00 AM to 05:30 PM (Monday to Friday)