Refund policy

At At Ease Home Life, we have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

What type of products accept returns?
Your item must be in the same condition as when you received it—unworn or unused, with tags, and in its original packaging—in order to be eligible for a return. You’ll also need the receipt or proof of purchase.

Return address:
To start a return, contact us at support@ateasehomelife.nl. Please note that the following address is where returns must be sent: 2-4 Tai Yau Street, San Po Kong, Kowloon, 999077 Hong Kong SAR

If your return is accepted, we will provide you with a return shipping label, along with instructions on where and how to send your package. We won't accept items returned to us without a return request first.

For any questions about returns, send an email to support@ateasehomelife.nl

How to return?

By mail

How do you obtain the shipping label for your return?

Download and Print

Cost of a return label

No cost

Restocking fee?

Cost-free

Exchanges

No, At Ease Home Life doesn't accept exchanges

Damages and issues
For us to identify the problem and properly resolve it, please inspect your order when it arrives and get in touch with us right away if the item is broken, flawed, or incorrect.

Exchanges
Returning the item you have and then purchasing the new item separately after the return is accepted is the quickest way to ensure you get what you want.

Refunds
Once your return has been received and inspected, we will let you know if the refund was authorized. Within five business days, you will receive an automatic refund using the original payment method if your request is accepted.

The processing and posting of the refund by your bank or credit card company may also take some time. 

If it has been more than 5 days since we approved your return, please contact us at support@ateasehomelife.nl.

Contact information
Address: 2-4 Tai Yau Street, San Po Kong, Kowloon, 999077 Hong Kong SAR
Email: support@ateasehomelife.nl
Phone: +852-95725372
Business office hours: 08:00 AM to 05:30 PM (Monday to Friday)